I Recently came across a question on a forum about how
to update Auto-numbering number and where does CRM stores it in Database? I
have looked in CRM tables and found that CRM stores it in [OrganizationBase]
table. But as it is unsupported to update in SQL, I was not sure that if updating the number will work or not. I personally avoid doing unsupported things. But to find out the consequences I decided to give it a go in my Development environment.
Note: To update Auto-Numbering by Supported way, have a look at How to reset Auto-numbering in Dynamics CRM Online.
Note: To update Auto-Numbering by Supported way, have a look at How to reset Auto-numbering in Dynamics CRM Online.
Following query returned the current auto number values.
SELECT [KbPrefix]
,[CurrentKbNumber]
,[CasePrefix]
,[CurrentCaseNumber]
,[ContractPrefix]
,[CurrentContractNumber]
,[QuotePrefix]
,[CurrentQuoteNumber]
,[OrderPrefix]
,[CurrentOrderNumber]
,[InvoicePrefix]
,[CurrentInvoiceNumber]
,[UniqueSpecifierLength]
FROM [dbo].[OrganizationBase]
Then executed the following query to reset number:
Update [dbo].[OrganizationBase]
set
[CurrentKbNumber] = 10000;
Resetting number only can cause duplication if you already have records with that number. So to avoid it I have updated the Prefix as well.
CRM allows to update Prefix using UI but Number field is locked as shown below:
Got to Settings > Administration > Auto-numbering
Now on new Article creation, I can notice that Number has been set to 10000. Done some light testing and could not find any issues.
Note: It is not a Microsoft supported way of updating Auto-numbering, I would recommend to update Auto-Numbering Supported Way by updating the Organization using sdk.
P.S. Hayer
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