Showing posts with label Dynamics CRM Online. Show all posts
Showing posts with label Dynamics CRM Online. Show all posts

Thursday, 14 April 2016

How to retrieve SLA Pause States (On Hold Case Status) in C# code


Following code shows how to retrieve SLA Pause States from Dynamics CRM using C#. I needed code a functionality to calculate case elapsed minutes and I thought it is worth finding a way to load paused statuses from system rather than hard-coding them.


        private static string[] GetSlaPauseStates(IOrganizationService service)
        {
            QueryExpression qe = new QueryExpression("organization")
            {
ColumnSet = new ColumnSet(new string[] { "organizationid", "slapausestates" })
            };

            EntityCollection orgs = service.RetrieveMultiple(qe);

            if (orgs != null && orgs.Entities.Count > 0)
            {
                var org = orgs[0];
                var slaPauseStates = orgs[0]["slapausestates"];
                string[] states = slaPauseStates.ToString().Split(';');
                return states;
            }

            return null;
        }

In Plugin or Custom Workflow we can retrieve the OrganizationId from contact and then we can directly retrieve the Organization by Id. Following is the code to retrieve organizationId.


    IWorkflowContext context = executionContext.GetExtension<IWorkflowContext>();
    IOrganizationServiceFactory serviceFactory =      executionContext.GetExtension<IOrganizationServiceFactory>();
    IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);

    var organizationId = context.OrganizationId;

    // Get Organization Business Closure Calendar Id
    var organization = service.Retrieve("organization", context.OrganizationId, new ColumnSet("slapausestates"));
    var slaPauseStates = organization["slapausestates"];

    string[] states = slaPauseStates.ToString().Split(';');


Happy Coding

P. S. Hayer
(ਪ੍ਰੇਮਜੀਤ ਸਿੰਘ ਹੇਰ)
Premjit Singh
Attendite Ltd.
Twitter

Wednesday, 3 February 2016

How to reset Auto-numbering in Dynamics CRM Online


In past I have shown how to reset auto-numbering un-supported way. Today I am going to discuss how we can reset auto-numbering by Microsoft supported way.

Number greyed-out so it can't be changed through UI. But we can write a small console application to update it using SDK.



Following code can be used to update the number. In this example I am updating CurrentKbNumber but we can also update CurrentCaseNumber, CurrentContractNumber, CurrentQuoteNumber, CurrentOrderNumber and CurrentInvoiceNumber. However we don't need to worry about prefix and they can be updated through UI.

    // QueryExpression to Retrieve Organization
    QueryExpression qe = new QueryExpression("organization")
    {
        ColumnSet = new ColumnSet(new string[] {"organizationid", "name", "currentkbnumber"})
    };
    EntityCollection orgs = service.RetrieveMultiple(qe);

    if (orgs != null && orgs.Entities.Count > 0)
    {
        var org = orgs[0];
        var organizationId = (Guid)org["organizationid"];

        // Creating a new Object to update. Set the CurrentKbNumber to your desired number
        Organization organizationToUpdate = new Organization { CurrentKbNumber = 100000, Id = organizationId};
        service.Update(organizationToUpdate);
    }    

Once updated, please go to Settings > Administration > Auto-numbering to verify.

Happy Coding

P. S. Hayer

Premjit Singh
Attendite Ltd.
Twitter

Friday, 30 October 2015

How to increase Paging Limit (Records Per Page) in Dynamics CRM 2015 Online using C#


In Dynamics CRM default paging limit is set to 50 records per page. Sometime we need to increase Paging Limit (per page) so that I can Activate/Deactivate/Edit/View more than 50 records per page. In CRM On-Premises we have an unsupported option to set it to whatever value we want by running a SQL update query on UserSettings. But with CRM 2015 Online we don’t have access to database so everything needs to be supported. 

From UI we can only set Paging Limit up to 250. ‘PagingLimit’ in UserSettings entity is valid for update so we can write some code to update Paging Limit. However even with code maximum Paging Limit we can set is 500 but it is still double than the maximum we can set through UI.

Complete Solution to update Record per page can be downloaded from CodePlex.


Following is the code to update.

using System;
using System.Linq;
using System.ServiceModel.Description;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Client;

namespace UpdatePagingLimit
{
    internal class Program
    {
        private static OrganizationServiceProxy _serviceProxy;

        private static void Main(string[] args)
        {
            using (var context = GetOrganizationServiceContext())
            {
                string firstname = "** user’s first name **";

                var userId = (from u in context.CreateQuery("systemuser")
                    where u.GetAttributeValue<string>("firstname") == firstname
                    select u.GetAttributeValue<Guid>("systemuserid")).FirstOrDefault();

                if (userId != Guid.Empty)
                {
                    var usersettingsId = (from s in context.CreateQuery("usersettings")
                        where s.GetAttributeValue<Guid>("systemuserid") == userId
                        select s.Id).FirstOrDefault();

                    if (usersettingsId != Guid.Empty)
                    {
                        var userSettingsToUpdate = new Entity("usersettings") {Id = usersettingsId};

   // 500 is the Maximum you can set
                        userSettingsToUpdate["paginglimit"] = 500;

                        var service = GetOrganizationService();
                        service.Update(userSettingsToUpdate);
                    }
                }
                else
                {
                    Console.WriteLine("Unable to find the System User");
                }
            }
            Console.ReadLine();
        }

        public static OrganizationServiceProxy GetOrganizationServiceProxy()
        {
            var organizationUri = new Uri("https://XXXXXXXX.crm4.dynamics.com/XRMServices/2011/Organization.svc");

            IServiceManagement<IOrganizationService> orgServiceManagement =
                ServiceConfigurationFactory.CreateManagement<IOrganizationService>(organizationUri);


            AuthenticationProviderType endpointType = orgServiceManagement.AuthenticationType;

            AuthenticationCredentials authCredentials = new AuthenticationCredentials();
            authCredentials.ClientCredentials.UserName.UserName = "joe.blogs@example.onmicrosoft.com";
            authCredentials.ClientCredentials.UserName.Password = "Password";
            if (endpointType == AuthenticationProviderType.OnlineFederation)
            {
                IdentityProvider provider =
                    orgServiceManagement.GetIdentityProvider(authCredentials.ClientCredentials.UserName.UserName);
                if (provider != null && provider.IdentityProviderType == IdentityProviderType.LiveId)
                {
                    authCredentials.SupportingCredentials = new AuthenticationCredentials
                    {
                        ClientCredentials = Microsoft.Crm.Services.Utility.DeviceIdManager.LoadOrRegisterDevice()
                    };
                }
            }

            _serviceProxy =
                GetProxy<IOrganizationService, OrganizationServiceProxy>(orgServiceManagement, authCredentials);

            return _serviceProxy;
        }

        public static OrganizationServiceContext GetOrganizationServiceContext()
        {
            var proxy = GetOrganizationServiceProxy();
            var context = new OrganizationServiceContext(proxy);
            return context;
        }

        public static IOrganizationService GetOrganizationService()
        {
            var service = (IOrganizationService) GetOrganizationServiceProxy();
            return service;
        }

        private static TProxy GetProxy<TService, TProxy>(
            IServiceManagement<TService> serviceManagement,
            AuthenticationCredentials authCredentials)
            where TService : class
            where TProxy : ServiceProxy<TService>
        {
            Type classType = typeof (TProxy);

            if (serviceManagement.AuthenticationType !=
                AuthenticationProviderType.ActiveDirectory)
            {
                AuthenticationCredentials tokenCredentials =
                    serviceManagement.Authenticate(authCredentials);

                // Obtain organization service proxy for Federated, LiveId and OnlineFederated environments.
                // Instantiate a new class of type using the 2 parameter constructor of type IServiceManagement and SecurityTokenResponse.
                return (TProxy) classType
                    .GetConstructor(new Type[] {typeof (IServiceManagement<TService>), typeof (SecurityTokenResponse)})
                    .Invoke(new object[] {serviceManagement, tokenCredentials.SecurityTokenResponse});
            }

            // Obtain discovery/organization service proxy for ActiveDirectory environment.
            // Instantiate a new class of type using the 2 parameter constructor of type IServiceManagement and ClientCredentials.
            return (TProxy) classType
                .GetConstructor(new Type[] {typeof (IServiceManagement<TService>), typeof (ClientCredentials)})
                .Invoke(new object[] {serviceManagement, authCredentials.ClientCredentials});
        }
    }
}

Now if you build the project you will get an error complaining about missing reference for Microsoft.Xrm.Services. To get rid of this error download CRM 2015 SDK. Go to \SDK\SampleCode\CS\HelperCode and add DeviceIdManager.cs to you. Now you will have to add System.Security assembly reference.

Your code is ready to build and run. Make sure that you have updated the credentials, Organization service Uri and user’s first name in code. I have set them to dummy data.

Happy Coding
P. S. Hayer