How to retrieve SLA Pause States (On Hold Case Status) in C# code

Following code shows how to retrieve SLA Pause States from Dynamics CRM using C#. I needed code a functionality to calculate case elapsed minutes and I thought it is worth finding a way to load paused statuses from system rather than hard-coding them.

        private static string[] GetSlaPauseStates(IOrganizationService service)

        {

            QueryExpression qe = new QueryExpression("organization")

            {

ColumnSet = new ColumnSet(new string[] { "organizationid", "slapausestates" })

            };

            EntityCollection orgs = service.RetrieveMultiple(qe);

            if (orgs != null && orgs.Entities.Count > 0)

            {

                var org = orgs[0];

                var slaPauseStates = orgs[0]["slapausestates"];

                string[] states = slaPauseStates.ToString().Split(';');

                return states;

            }

            return null;

        }

In Plugin or Custom Workflow we can retrieve the OrganizationId from contact and then we can directly retrieve the Organization by Id. Following is the code to retrieve organizationId.

    IWorkflowContext context = executionContext.GetExtension<IWorkflowContext>();

    IOrganizationServiceFactory serviceFactory =      executionContext.GetExtension<IOrganizationServiceFactory>();

    IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);

    var organizationId = context.OrganizationId;

    // Get Organization Business Closure Calendar Id

    var organization = service.Retrieve("organization", context.OrganizationId, new ColumnSet("slapausestates"));

    var slaPauseStates = organization["slapausestates"];

    string[] states = slaPauseStates.ToString().Split(';');

Happy Coding

P. S. Hayer
(ਪ੍ਰੇਮਜੀਤ ਸਿੰਘ ਹੇਰ)

Premjit Singh
Attendite Ltd.
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